Car rental company banned customer, rental car along a road with a storm above

Help! My car rental company banned me for “one little mistake.”

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman columnist

Would a car rental company permanently ban a customer and offer no way back – ever? Joseph H. learned firsthand that when Hertz tells you it will never rent to you again, it means forever.

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