Hertz says the customer destroyed his rental car by pumping it with the wrong gas in Portugal.

Wrong gas, wrong guy: Why is Hertz demanding $9,000 for rental car repairs?

Michelle Couch-Friedman

Michelle Couch-Friedman

Chief Fiasco Fixer / Consumer reporter

If you accidentally put the wrong gas in a rental car, you’re most certainly headed for a giant repair bill. Mohit Govani recently discovered just how giant after Hertz accused him of destroying the engine of a Subaru Outback. The Vehicle Incident Report (VIR) says incorrect fuel caused an astounding $9,000 in damage to the rental car. 

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Norwegian Cruise Line's newest ship: Prima, a cruise ship on the ocean, Prima, NCL, cruising, sailing.

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If American Airlines changes your flight schedule, here's how to get a refund. This article explains the flight schedule change policy of American Airlines.

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The name on your passport must match the name on your ticket. This is why.

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If you don't want to tip on your cruise, you need to let the cruise line know before you leave the ship. This cruise ship passenger thinks auto-tips are unfair.

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Could a hotel charge you a smoking fee even if you don't smoke? This hotel seems to think so.

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If you find mice in your next vacation rental, should you get a refund? This Airbnb guest believes so.

My vacation rental has mice! Shouldn’t Airbnb refund me?

7 Simple ways to get excellent customer service and fix your consumer problem.

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