Why did these Celebrity Cruises passengers believe they could stay on board the ship in Brazil and skip the visa requirements?

Help! Celebrity Cruises denied boarding to us. Whose mistake was this?

Michelle Couch-Friedman

Michelle Couch-Friedman

Chief Fiasco Fixer / Consumer reporter

Loyal Celebrity Cruises passenger Cherie Johnson booked a transatlantic cruise from Europe to South America a year in advance. She and her husband were greatly looking forward to celebrating her 75th birthday during the 3-week voyage. But when the day came to set sail on Celebrity Equinox last November, they were shockingly denied boarding the ship.

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